Reshaping the Way You Work

Dock 365 is committed to providing you with tools and information you can use to take your business to the next level. At Dock 365, we believe that success and knowledge go hand in hand. Our goal is to ensure that all companies have access to information they can use to be more efficient and effective. Make sure to follow and subscribe to our blog for insights into the latest business solutions, trends, and practices.

6 Ways an Automated Help Desk System Can Benefit Your Company

A recent study found that by the end of 2020 the key brand differentiator will no longer be competitive pricing and product quality but instead overall customer experience. Basically, customer service and support is very much an area that you need to focus on in the coming future. In fact, having poor customer service can hurt your business. A study from Vonage found that companies in the US lose more than $62 billion per year due to poor customer service. One of the best ways you can improve customer support at your business is to adopt an automated Help Desk system. If you're not sure about adopting a Help Desk system, take a look at these 6 ways your company can benefit from adopting one.

11 Must Have Features Your Help Desk Software Should Have in 2021

We're a little over two months away from the new year. With how hectic things have been, it's almost a little surprising that 2021 is so close. That said, as the year closes out, it's time to start thinking about the tools you're using. For instance, is your Help Desk software doing everything you want it to do? If not, now might be the time to start looking for a new solution. Take a look at these 11 must-have features to look for in a new Help Desk software in 2021.

How SharePoint Fulfills Your Organization’s Help Desk Software Needs

Small and big enterprises have their benefits, disadvantages, and challenges. Help Desk Software is being used extensively in almost all enterprise organizations to manage their internal ticket resolution. Each business demands a custom strategy and approach to stay productive and efficient. However, there are several demands, challenges, and situations that all these enterprises will face disregarding their size. Customer Support or customer care is one area that all these organizations need to maintain with equal importance. That is how a Help desk software becomes an integral part of each business. Do you have a help desk for your business? If not, you need to consider one immediately. Especially when the whole world is working from remote places, and processing tasks from multiple locations now, this is going to be crucial for your future existence too. We will tell you how SharePoint can fulfill your organization’s Help Desk requirements.

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