Dock 365 is committed to providing you with tools and information you can use to take your business to the next level. At Dock 365, we believe that success and knowledge go hand in hand. Our goal is to ensure that all companies have access to information they can use to be more efficient and effective. Make sure to follow and subscribe to our blog for insights into the latest business solutions, trends, and practices.
Without the right data to back you up, it's impossible to make effective, informed business decisions. There is a ton of data that you can gather throughout the sales process. Knowing which metrics to prioritize tracking can help you refine your approach and increase your likelihood of converting a prospect. With that in mind, here are 5 customer metrics we recommend tracking in order to make informed business decision.
Concerns over the coronavirus outbreak have led to a shift in the way that we work. Remote working has become the new norm, and with that comes the need to readjust how we approach different aspects of business. One area in particularly that you should be focusing on is how you are managing your customer relationships. Many organizations are choosing an automated CRM to maintain their sales processes while working remotely.
Right now, more than ever, effective team collaboration is a key component of any successful business.
As many people are aware, the coronavirus outbreak has left many companies reeling. All across the country, teams that have never worked remotely before are struggling to adapt to working from home. More than that, sales teams that have been used to operating face to face are having to pivot into a digital sales model on a short notice. With the business landscape filled with so much uncertainty, sales teams are left wondering if they'll be able to meet their quotas. This is especially the case for B2B sales. With the economy in the state that it's in, many companies seem hesitant to invest in new solutions and technologies. It is essential to keep customer relationships active and healthy even during this time, that's most companies employ the services of an automated CRM.
The COVID-19 pandemic has proven to be stressful for people all across the country. Shelter-in-place orders have led to many people working from home for the first time. Some have taken to this well, but others are struggling. They aren't quite sure what they should be doing - something that may be causing them extra stress. This compounds with the fact that working from home can actually lead workers feeling higher levels of stress due to the potential imbalance in their work and personal life. Studies have shown that heightened stress can have a negative impact on productivity. Workers struggling with a lack of productivity or perceived productivity can cause more stress that compounds with everything else.
It's not secret that companies everywhere are struggling to retain their talent. The Bureau of Labor Statistics found that in 2019 the annual average turnover rate in the U.S. was 44.3%. Employee turnover is expensive. According to analyst Josh Bersin, the total cost of losing an employee can range from tens of thousands of dollars to almost two times their annual salary. Enough losses like these in a year can be devastating to a company's bottom line. Unfortunately, there is no magic bullet to solving this problem. There are many factors that contribute to the increasing turnover rate. However, there is one factor that stands out when compared to others: employee burnout.
For some people, working from home is no different than working in the office. They sit down at their computer, put in 8 hours, and then log off for the day once everything is done. These people are obviously superheroes, and we should all tip our hats to them. Not everyone can do that, which normally isn't a problem. However, it may end up becoming one due to the recent coronavirus outbreak. Many companies are being forced to have their employees work from home meaning the people who aren't great at working from home are struggling.
Due to the coronavirus outbreak, many companies are looking into having their employees work remotely to keep them safe. For these companies, this may be the first time they are experiencing remote work conditions. They likely aren't aware of what tools their teams should be using. There are a wide range of tools available, and which tools your company ends up using depends on your needs. To help you decide, we put together a list of the best tools that companies can use to remain successful throughout the coronavirus outbreak.
