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A recent study found that by the end of 2020 the key brand differentiator will no longer be competitive pricing and product quality but instead overall customer experience. Basically, customer service and support is very much an area that you need to focus on in the coming future. In fact, having poor customer service can hurt your business. A study from Vonage found that companies in the US lose more than $62 billion per year due to poor customer service. One of the best ways you can improve customer support at your business is to adopt an automated Help Desk system. If you're not sure about adopting a Help Desk system, take a look at these 6 ways your company can benefit from adopting one.
2021 is just around the corner, and that means it's time to start thinking about the tools you're using. One tool in particular you should be lookin at is your contract management system. Contract management is an important part of any business. If your CMS isn't making contract life cycle management easy for your company, now might be the time to start looking for a new one. To help you with that, we took the time to compile a list of 11 of the most "must-have" features for a contract management system in 2021.
If there is one SharePoint concept that people ask us about the most it's workflows. When it comes to workflows in SharePoint Online, most people aren't sure what they are or how to use them. We've already written about how to create basic workflows, but we wanted to provide a more in-depth explanation of what they are and how they work. That said, let's take a look at workflows in SharePoint Online and how you can get started using them.
We're just under two months away from the New Year. Now is the time to start thinking about the tools you're using. Are they working the way you want them to? Are they keeping up with the demands of your industry? You need to be asking these questions and more to truly be prepared for 2021. If you find that your current CRM system isn't quite up to par, here are 11 must-have features you should look for when replacing your CRM in 2021.
We're a little over two months away from the new year. With how hectic things have been, it's almost a little surprising that 2021 is so close. That said, as the year closes out, it's time to start thinking about the tools you're using. For instance, is your Help Desk software doing everything you want it to do? If not, now might be the time to start looking for a new solution. Take a look at these 11 must-have features to look for in a new Help Desk software in 2021.
You need quality tools for quality work. There's only so much your team can do if your company is using an outdated corporate intranet portal. With 2021 just around the corner, now is the time to start thinking about upgrading your intranet. We know this can be a stressful process, that's why we put together a list of must-have features you should expect from your corporate intranet portal software.
SharePoint is a great tool for keeping your organization fluid and effective. By building a corporate intranet on SharePoint, you can ensure that your organization is agile and connected. In the 17 years of working with SharePoint intranet, we've found that it does a great job of engaging employees and helping them be more productive. Of course, you need to have a good handle on managing your SharePoint intranet for this to be the case. Let's take a look at 6 things you can do to better manage your SharePoint intranet.
We've all been there. You log into SharePoint at the start of the day and you see the dreaded phrase: "Running out of space." Now for some this might be somewhat worrying, but it doesn't have to be. It's easy to free up space in SharePoint Online. Just follow the tips below and you'll never have to worry about SharePoint storage again.
SharePoint offers users a ton of tools for sharing and presenting information with users in your organization. One of the best tools that they offer for this is the Communication Site. Communication Sites in SharePoint Online are fantastic tools for presentations, news, company events, and more. Let's take a look at what a Communication Site is and how you can build one.